TERMS & CONDITIONS


§1 PREFACE

THE COMPANY RIVIVI6269 GMBH, NIKOLSDORFER GASSE 1, 1050 WIEN, TEL +43-676-7898869, OFFICE@RIVIVI6269.AT (NAMED ’’RIVIVI6269’’ OR ’’WE’’ OR ’’US’’ BELOW)
OPERATES AN ONLINE-SHOP AT THE INTERNET-ADDRESS WWW.THANGDEHOO.COM (NAMED ’’WEBSITE’’ BELOW).
ALL ORDERS PLACED VIA THIS WEBSITE AND ALL DELIVERIES AND SERVICES ARE SUBJECT TO OUR SUBSEQUENT GENERAL TERMS AND CONDITIONS IN THE RELEVANT VERSION AT THE ORDER DATE. WE DO NOT ADMIT DEVIATING CLAUSES UNLESS WE HAVE AGREED TO THEIR VALIDITY IN WRITING.

§ 2 IMPORTANT INFORMATION

  1. THE GOODS OFFERED ON WWW.THANGDEHOO.COM ARE PRESENTED AT THE WEBSITE AS DIGITAL PHOTOGRAPHS OF EXISTING PRODUCTS. SLIGHT DIFFERENCES BETWEEN PHOTOGRAPHS AND REALITY DO NOT ESTABLISH A DEFECT OF THE ORDERED GOODS.
  2. WE CONTINUOUSLY UPDATE THE AVAILABILITY OF OUR MERCHANDISE, THEREFORE IT NORMALLY CORRESPONDS TO THE EFFECTIVE STOCK IN OUR WAREHOUSE. NEVERTHELESS, PLEASE NOTE THAT IN EXCEPTIONAL CASES GOODS PRESENTED
    ON OUR WEBSITE MIGHT NO LONGER BE AVAILABLE AT THE TIME OF THE CUSTOMER’S VISIT TO THE WEBSITE AS WELL RESPECTIVE PRICES MIGHT HAVE CHANGED. IN SUCH IMPROBABLE CASES WE INFORM THE CUSTOMER BY EMAIL NOT LATER THAN THE NEXT WORKING DAY AFTER THE ORDER DATE. ALL PRICES SHOWN INCLUDE THE AUSTRIAN VAT AND EXCLUDE SHIPPING COSTS.
  3. WE ARE ENTITLED TO PERFORM PARTIAL DELIVERIES.
  4. VALIDATION OF GIFT CERTIFICATES IS ONE YEAR ONWARD FROM DATE OF PURCHASE. THEY CANNOT BE RETURNED.
  • 3 CONTRACT CONCLUSION
  1. BY TRANSMITTING YOUR ORDER VIA OUR WEBSITE TO US YOU MAKE A BINDING OFFER TO ENTER INTO THE CONTRACT. TRANSMITTING YOUR ORDER MEANS THAT YOU HAVE FINALIZED THE ORDER BY ENTERING ALL REQUESTED INFORMATION
    DURING THE ORDER PROCESS AND SENT THE ORDER FORM TO US BY CLICKING THE ’’CONFIRM ORDER’’ BUTTON. THE CONTRACT IS ENTERED WHEN WE SEND THE ORDERED MERCHANDISE TO YOU WHICH HAPPENS ON THE NEXT WORKING DAY OR EARLIER.
  2. RIVIVI6269 IS ENTITLED TO REJECT ORDERS WITHOUT STATING ANY REASONS, ESPECIALLY IF THERE IS SUSPICION THAT THE GOODS PURCHASED ON OUR WEBSITE ARE TO BE SOLD TO THIRD PARTIES COMMERCIALLY.
§ 4 SAVING OF THE CONTRACT

WE SAVE YOUR ORDER DATA. AS SOON AS YOU HAVE COMPLETED YOUR ORDER BY CLICKING THE ’’CONFIRM ORDER’’ BUTTON
AND YOUR CREDIT CARD DETAILS HAVE BEEN SUCCESSFULLY CHECKED YOU WILL RECEIVE THE ORDER CONFIRMATION AS WELL AS THIS GENERAL TERMS AND CONDITIONS BY EMAIL WHICH BOTH CAN BE PRINTED OUT.

§ 5 DELIVERY AND SHIPPING
  1. DEPENDING ON THE COUNTRY OF DESTINATION THE DELIVERY OF YOUR ORDER WILL BE HANDLED USING WELL-PROVEN COMPANIES SUCH AS TNT, DHL, UPS AND THE AUSTRIAN POST CORP. WORKING WITH THEIR INTERNATIONAL PARTNERS. WE SHIP TO OVER 75 COUNTRIES WORLDWIDE.
  2. YOUR GOODS ARE PACKED AND READY TO BE SHIPPED NOT LATER THAN THE NEXT WORKING DAY AFTER YOU CONFIRMED YOUR ORDER. AVERAGE DELIVERY TIME IS 1-4 WORKING DAYS WITHIN THE EUROPEAN COMMUNITY AND 3-7 WORKING DAYS
    WORLDWIDE, DEPENDING ON THE CUSTOMS CLEARING PROCEDURES OF YOUR COUNTRY.
  3. DELIVERY TIME TO NON-EU COUNTRIES IS EMPIRICALLY 3-7 WORKING DAYS. DELAYS RESULTING FROM THE PROCESSING DURATION OF THE RESPECTIVE CUSTOMS AUTHORITY ARE NOT WITHIN OUR CONTROL. IF YOU ARE OUTSIDE THE EU PRODUCT
    PRICES ARE EXCLUSIVE OF ALL TAXES AND DUTIES, AS WELL AS THE AUSTRIAN VAT. PLEASE NOTE THAT ALL CUSTOM TAXES, DUTIES, HANDLING FEES AND IMPORT SALES TAXES HAVE TO BE PAID BY THE CUSTOMER. ALL THESE FEES VARY WIDELY
    FROM COUNTRY TO COUNTRY, THEREFORE WE ARE NOT ABLE TO TELL YOU WHAT THE COST WOULD BE. WE RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE BEFORE YOU ORDER, SO YOU ARE NOT SURPRISED BY CHARGES YOU WERE NOT EXPECTING.
    PLEASE NOTE THAT WE PROVIDE ALL REQUIRED SHIPPING DOCUMENTS AS WELL AS THE COST FOR TRANSPORTATION INSURANCE.
§ 6 PAYMENT

THE PAYMENT OF YOUR ORDER CAN BE DONE EITHER BY CREDIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS) OR BY DEBITING YOUR PAYPAL-ACCOUNT. ALL FORMS OF PAYMENT ARE OPERATED BY OUR PROVEN AND TESTED PARTNERS QPAY/QENTA AND PAYPAL.

§ 7 TITLE RETENTION

UNTIL FULL PAYMENT IS DONE RIVIVI6269 RETAINS ITS TITLE TO THE GOODS.

§ 8 QUESTIONS REGARDING ORDERS OR COMPLAINTS

PLEASE ADDRESS YOUR QUESTIONS REGARDING YOUR ORDER
OR COMPLAINTS TO OUR CUSTOMER CARE TEAM:

EMAIL: OFFICE@RIVIVI6269.at
TEL.: +43-676-7898869

§ 9 WARRANTY

LEGAL WARRANTY REGULATIONS APPLY.

§ 10 RETURN REGULATIONS

YOU MAY RETURN MERCHANDISE WITHIN 14 DAYS OF RECEIPT PROVIDED THAT THE GOODS ARE SENT TO US BY REGISTERED MAIL TO OUR ADDRESS BELOW. THE 14 DAYS TERM STARTS ON THE DAY AFTER YOU HAVE RECEIVED THE GOODS TOGETHER
WITH THIS RETURNS INFORMATION. REDUCED ITEMS (SALE) ARE EXCLUDED FROM THIS RIGHT OF RETURN. ONLY NON-FAULTY GOODS WHICH ARE IN THEIR ORIGINAL CONDITION WITH ALL TAGS ATTACHED AND IN THEIR ORIGINAL
PACKAGING WILL BE ACCEPTED. WE ARE UNABLE TO ACCEPT ITEMS WHICH
HAVE BEEN WORN, ALTERED OR WASHED. WE STRONGLY ADVISE ALL CUSTOMERS TO CAREFULLY CHECK GOODS IMMEDIATELY UPON RECEIPT BEFORE REMOVING ANY ATTACHED TAGS AND BEFORE DISPOSING OF ANY ORIGINAL PACKAGING.

BEFORE LEAVING OUR WAREHOUSE TO YOU OUR GOODS UNDERGO AN ACCURATE QUALITY CONTROL CHECK. NEVERTHELESS
THERE MIGHT OCCUR THE UNLIKELY ACCIDENT OF DISPATCHING A FAULTY ITEM. PLEASE INFORM OUR CUSTOMER SERVICE
TEAM WITHIN 3 DAYS OF RECEIPT BY EMAILING TO OFFICE@RIVIVI6269.at

ALL RETURNS HAVE TO BE COMMUNICATED TO US WITHIN THE ABOVE-MENTIONED TIME LIMITS. TO DO SO PLEASE EMAIL US INCLUDING THE CONCERNED ORDER- AND ITEM-NUMBER AS WELL AS THE REASON FOR THE DESIRED RETURN IN ORDER
TO RECEIVE A RETURN AUTHORIZATION NUMBER. ONLY RETURNS WITH A VALID RETURN AUTHORIZATION NUMBER WILL BE ACCEPTED FOR REFUND. PLEASE NOTE THAT SHIPPING FEES WILL NOT BE REFUNDED.

FOR ALL INTERNATIONAL RETURNS, PLEASE ENSURE THAT YOU CLEARLY DECLARE THE GOODS AS ‘UNWANTED RETURNS’ ON ALL PAPERWORK FOR CUSTOMS. IF YOU FAIL TO DO SO, WE WILL BE CHARGED IMPORT DUTY WHICH WE WILL NEED TO PASS ON TO YOU WHEN REFUNDING YOUR CARD.

WHEN ALL REQUIREMENTS HAVE BEEN MET WE WILL NOTIFY YOU AND REFUND THE COST OF THE RETURNED PRODUCTS TO YOUR CREDIT CARD. PLEASE NOTE THAT THE TIME FRAME FOR SUCH REFUNDS IS NOT UNDER OUR INFLUENCE BUT DEPENDS ON THE CREDIT CARD USED FOR THE ORDER.

PLEASE SEND ALL RETURNS TO:
RIVIVI6269 GESMBH RETURNS
NIKOLSDORFER GASSE 1/1   1050 WIEN
AUSTRIA

IF YOU WOULD LIKE ANY MORE INFORMATION ABOUT OUR RETURN REGULATIONS
PLEASE CONTACT OUR CUSTOMER CARE TEAM:

E-MAIL: OFFICE@RIVIVI6269.at
PHONE.: +43-676-7898869

§ 11 DATA PROTECTION

WE TAKE YOUR SECURITY AND PRIVACY VERY SERIOUS.THE MAIN PURPOSE WE ARE USING YOUR INFORMATION FOR IS TO ENSURE THAT GOODS ARE SUPPLIED TO YOU AS EFFICIENTLY AS POSSIBLE. THAT INCLUDES THAT WE SHARE IT WITH THIRD PARTIES SUCH AS SHIPPING COMPANIES IN ORDER TO SERVICE YOU CORRECTLY. WE DO NOT DISCLOSE YOUR DETAILS TO ANY OTHER PARTY.

WE ALSO SAVE YOUR INFORMATION TO BE ABLE TO ASSIST YOU WITH ANY QUERY YOU MIGHT HAVE CONCERNING COMPLETED, PENDING OR FUTURE ORDERS.

WE WILL DO OUR BEST TO KEEP ANY INFORMATION WHICH WE HOLD ABOUT YOU UP TO DATE AND ACCURATE. PLEASE HELP US TO DO THIS BY INFORMING US ABOUT ANY CHANGE OF YOUR PERSONAL DETAILS PARTICULARLY WITH REGARD TO YOUR CONTACT INFORMATION.

YOU ACKNOWLEDGE THAT DATA YOU PROVIDE TO US MAY BE TRANSFERRED TO ANY PERSON, FIRM OR COMPANY TO WHOM WE SELL THE WHOLE OR A SUBSTANTIAL PART OF OUR BUSINESS OR TO WHOM WE TRANSFER ANY OF OUR RIGHTS OR OBLIGATIONS UNDER A CONTRACT WITH YOU.

PLEASE CONTACT US IF YOU HAVE ANY QUESTION ABOUT OUR DATA PROTECTION POLICY.

OFFICE[AT]RIVIVI6269.at

§ 12 CHOICE OF LAW, VALIDITY
  1. AUSTRIAN LAW APPLIES.
  2. IN CASE THAT ONE OR MORE PROVISIONS BEING INVALID, THE VALIDITY
    OF THE REMAINING PROVISIONS REMAIN UNAFFECTED.